1. Information We Collect

We collect only the information necessary to provide in-unit maintenance and service scheduling.

Information you provide:

• Name
• Contact number
• Email address (if provided)
• Tower and unit number
• Maintenance concerns or service requests
• Preferred schedule or urgency (for example, priority service)

Information collected automatically:

• Basic app usage data for performance monitoring and improvement
• Date and time of requests

We do not collect:

• Payment information
• Government-issued identification
• Precise location tracking
• Sensitive personal data

2. How We Use Your Information

Your information is used only to:

• Process and manage maintenance requests
• Coordinate services with the Wilserv maintenance team
• Coordinate with Serendra Administration for unit-level service management
• Contact you regarding your request or schedule
• Improve app performance during preview testing

We do not use your data for advertising or marketing purposes.

3. Data Sharing

Your information may be shared only when necessary with the following parties:

• Wilserv, the in-house maintenance service provider, for service fulfillment
• Serendra Administration, for operational oversight and coordination of unit services

Only the minimum information required is shared.

We do not sell, rent, or trade your personal information to third parties. Your data is never used for marketing or commercial advertising.

4. Data Storage and Security

We take reasonable measures to protect your information, including:

• Restricted access to authorized personnel only
• Use of secure systems for storing and handling data

As this is a preview app, data may be stored temporarily for testing and operational review.

5. User Rights and Choices

You may:

• Request access to or correction of your information
• Request deletion of your data after service completion
• Stop using the app at any time

Requests can be made using the contact details below.

6. Children's Privacy

Serendra Unit Care Preview is intended for adult residents.

We do not knowingly collect personal information from children under the age of 13.

7. Preview App Disclaimer

This Android application is a preview/testing version.

Features, data handling, and availability may change prior to full release.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected within the app or on the official policy page.